Returns

Full Refund

  • Must be within 14 days of receiving product
  • Cannot be a Sales
  • Item must be in absolute new condition when received by MSmash: not worn, not damaged

Partial Refund

  • After 14 days
  • within 60 days of receiving product
  • Cannot be a Sales Item
  • Item must be in absolute new condition when received by MSmash: not worn, not damaged
  • 75% of original price will be refunded

Sales & Promo Items

  • Sale Items cannot be returned
  • Sales are final
  • Promo Items can be returned following the General & Partial refund rules

Exchanges

Since this is a drop-ship shop and items are sent to customers from vendors all over the world there are no exchanges. You can choose to return the item and then order a new one.

Shipping Disclosure on Returns

We offer free shipping (excludes sale items) and since this is a drop-ship shop items are sent to customers from vendors all over the world. Returns are sent directly to MSmash and held in inventory for listing on Sales pages. The item must be sent to MSmash at San Jose, CA location. Upon receiving returned item in new condition a refund will be given. This shipping policy may be updated at any time as soon a shipping subscription is acquired.

Charity Donations

Returned items that cannot be re-stocked, sold in sales items, or do not sell within a 6 month period will be donated to local Bay Area charities that are community service organizations providing clothing for people in need. These charities include: Sacred Heart Community Service, Dress for Success, and the Grateful Garment.

Please use the following form to start your return process.